All potential accident compensation claims clients in the United Kingdom that complete and send a contact form or who use the helpline are referred by Accident 999 to a specialist personal injury solicitor for free advice. Where the cause of action arose in England & Wales then a potential accident compensation claims client will be transferred to a law firm that has a solicitor who is a member of the Association of Personal Injury Lawyers (APIL) and that also has a solicitor who is a member of the Law Society's Personal Injury Panel. In suitable cases that solicitor will deal with a compensation claim on a no win no fee basis and will also guarantee that if the claim is successful then compensation will be paid in full with no deductions. Win or lose there will be no charge. To cover the costs of running this website and maintaining and administering our panel of law firms, Accident 999 is paid a fee for each matter referred to a firm of solicitors in England & Wales. Similar, though not identical, arrangements apply for potential clients whose cause of action arose in Scotland or Northern Ireland who are referred to lawyers operating in those countries. In no case is the referral fee paid by the client but is a charge paid by the solicitor who receives the referral. These arrangements do not apply in CICA cases.

Whilst every reasonable effort is made to ensure that the law outlined on www.motor-accident-claims.co.uk is accurate, Exclusively Motor Accident Claims do not warrant the validity of the information or guarantee its accuracy. The information provided on this website is for educational purposes only and is not intended to be legal or medical advice which should only be obtained personally from a qualified solicitor, barrister or doctor. Do not use this site to disregard any legal or medical advice, nor to delay seeking medical advice or legal advice or representation because of something you have read or see on this site. You should not act on, or rely on, any information on the site without personally seeking the independent advice of a qualified UK accident lawyer. The site expressly disclaims all warranties and disclaims all responsibility for any loss, injury, claim or damage of any kind resulting from, arising out of or in any way related to the site. Mere consideration of the site or completion of the form does not create any relationship between you and Exclusively Motor Accident Claims. A solicitor/client relationship is not created until such time as your case is accepted by an independent solicitor and confirmed in writing by that solicitor.

We take our responsibilities seriously regarding confidentiality of submitted information. We collect no personal information if you merely view our webpages. We comply fully with The Data Protection Act 1988. We do not disclose you information to anyone except those handling your claim. We will coorect any erronious information at your request. We will destroy all personal information at the conclusion of your claim.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
  
  
  
  HELPLINE 0845 177 0509